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  • Provident Insurance rewards Autoglass® for outstanding customer service


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    • Provident Insurance rewards Autoglass® for outstanding customer service

2 March 2009

Provident Insurance rewards Autoglass for outstanding customer service

Autoglass UK’s leading vehicle glass repair and replacement service, has received a special award from Provident Insurance in recognition of the outstanding customer service provided for Provident Insurance’s Policyholders. Nigel Doggett, Managing Director of Autoglass accepted the award from Barry Street, Senior Claims Manager of Provident Insurance at a special presentation at the Autoglass headquarters in Bedford on 31 March 2009.

Autoglass which is the Insurer’s preferred supplier for vehicle glass repair and replacement, is committed to providing world class service to each and every one of its insurance partners and their customers. The company has invested heavily in its staff and systems to make certain insurers and motorists alike enjoy a positive customer experience.

Barry Street comments : “We are delighted to present Autoglass with this award. Autoglass helps us offer an excellent level of service across the business which is vital in customer satisfaction and retention. We know we can rely on Autoglass to provide a world class service time and time again. Our partnership with Autoglass has resulted in the delivery of increased operating efficiencies by use of technology in the claims payment process. This efficiency is vital for the insurer as it can focus on providing better service to its brokers and intermediaries giving them peace of mind that their policyholders are being taken care of.” .

A recent independent survey undertaken on Provident policyholders that have used Autoglass services is a proof of the level of service Autoglass provide, 97% said that work was completed efficiently and effectively.

Nigel Doggett, adds that: “It is an honour to accept this award from Provident Insurance and it is a testament to the hard work and commitment of everyone here at Autoglass.

Autoglass, which was recently crowned Customer Services winner at the inaugural ICS Customer Satisfaction Awards, offers a range of booking options including an online facility, which offers a quick and hassle free way to make appointments. Also, Autoglass remains the only auto glazing company to offer the ATA accreditation, which has helped attract and retain the very best employees and ensure excellence in windscreen repair and replacement – good news for insurers and drivers alike.

Autoglass has 109 branches nationwide and 1,200 mobile service units which means appointments can be carried out at a location convenient to the customer. For details of your nearest centre call 0800 36 36 36 or visit www.Autoglass.co.uk.
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