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1 July 2007

Autoglass secures Liverpool Victoria contract

Leading vehicle glass repair and replacement specialist Autoglass has secured a three year deal with leading financial services company, LV=. The agreement will see the company provide a world class automotive glazing and repair service to LV= policyholders across the UK. 

Autoglass, which operates a repair first philosophy, saving time and money for policyholders and reducing environmental impact, was awarded the contract with LV= following a tender submission based on innovation, use of technology and competitive pricing. The new deal will put in place systems and processes to streamline administration and generate operational as well as cost efficiencies for both parties. Most importantly, the partnership will deliver an enhanced service to LV= policyholders when it comes to glass replacement and repair.

Gordon Farr, head of claims at LV= car insurance said: "Autoglass was selected as our preferred supplier following a thorough examination of the market. Having already experienced their service and customer care through a previous outsourced agreement, we are pleased to be offering LV= car insurance customers a great service, to complement our competitive product as a mutual insurer."

Nigel Doggett, managing director at Autoglass said: "We have established a deal with LV= where we can really show how Autoglass adds value to their customer policies by agreeing on a number of Key Performance Indicators. These will be monitored, managed and reported on through a dedicated business manager and support team. At regular business reviews, we will be able to present to LV= how our partnership is working and how it is improving the offering to LV= motorists."

Autoglass is the UK's leading vehicle glass repair and replacement service with 121 branches nationwide and 1,300 mobile service units. All Autoglass technicians are trained at its National Skills Centre, the only training program of its kind to be Thatcham accredited. For details of your nearest centre call 0800 36 36 36 or visit

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