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12 February 2007

Policy holders click onto new fully interactive Autoglass website

Autoglass continues to demonstrate its commitment to providing a world class service for its customers with the launch of a new online booking facility. A first for the vehicle glass repair and replacement industry, the user-friendly service is set to make it even easier for insurance policy holders to book a convenient appointment at a time and place that suits them.

The new service has been designed to offer simplicity of use and an online booking service in a few easy steps. A choice of time slots are provided and customers can select whether they would like to take their vehicle in to their nearest branch or arrange for a technician to visit them at their home or workplace, leaving policy holders completely in control to tailor the service to their needs.

Online booking is just one of the features of the newly revamped Autoglass website which has been designed to provide motorists with an easy-to-follow guide to glass repair and replacement. The site also includes branch information, including a branch locator with map and route planner facility, advice on repair over replacement options and more about Autoglass as a company.

Other unique features of the website are the new interactive presentations which provide easy to follow demonstrations of windscreen repair and windscreen and side/ rear glass replacement. The aim is to help customers understand how the process works.

Nigel Doggett, managing director at Autoglass says: “The importance of the internet as a communication tool continues to grow, and for most of our insurance partners, it has become a vital component of their marketing strategy. As far as direct insurers are concerned, the majority of their customers purchase their policy via the web and we wanted to reflect this preference by offering our own online booking option, allowing customers to choose when and where they want their glass repaired or replaced without having to pick up the phone.

“We know that windscreen repair and replacement is a distress purchase, so we are always looking for ways to make the experience as simple and stress free as possible. Our new site adds even more flexibility and value to our service proposition, and underlines our commitment to providing the best customer service we possibly can.”

Autoglass is the UK’s leading vehicle glass repair and replacement service with 119 branches nationwide and 1,240 mobile service units. All Autoglass technicians are trained at its National Skills Centre, the only training program of its kind to be Thatcham accredited. In addition, Autoglass technicians are the first windscreen repair and replacement workers in the country to take the IMI’s highly regarded Automotive Technician Accreditation (ATA) scheme for the auto glazing sector, a new voluntary qualification to raise standards in the industry.

For more information on Autoglass please visit

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