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    • Autoglass® creates new role to cater for coach, bus and rail customers

9 June 2006

Autoglass creates new role to cater for coach, bus and rail customers

Autoglass has demonstrated commitment to its coach, bus and rail customers with the appointment of Steve Dawson to the newly created role of head of specialist business.

Steve brings a wealth of industry experience to the role, gained from 23 years in the glass repair and replacement sector, most recently as director and part owner of Nationwide Autoglazing Ltd. and Glasscare Ltd. Steve is a strong business manager and his extensive expertise includes a sound knowledge and understanding of the public service vehicle market.

At Autoglass, Steve will be responsible for the development of the specialist business division, with a specific focus on bus, coach and rail. Steve will also drive through proposed improvement projects which aim to enhance service levels and improve customer relationships. The schemes will be implemented throughout the year.

Commenting on his appointment, Steve said: “Keeping vehicles in operation is crucial for coach, bus and train businesses so if an emergency does arise, it’s important that they can rely on a service provider to deal with the situation quickly and efficiently. Autoglass has both the infrastructure and the specialist skills needed to cope with any glass repair or replacement situation. It is my aim to look at ways that we can both communicate this to our customers and make our service proposition work even harder for them.

“I’ve already spent time at Autoglass’ coach and bus branches and I plan to spend a lot more out and about getting to know both our technicians and our customers so that I can keep abreast of the issues facing the public vehicle sector. It’s going to be a busy 12 months, but I’m looking forward to the challenge.”

Autoglass is the UK’s leading vehicle glass repair and replacement company and provides a dedicated service for coach, bus and rail customers throughout the UK and Ireland and across Europe. For further information contact Paul Hewitt, Business Manager on 07802 603373.

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