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  • Ex-Body Shop global director, Carol Carson gives Autoglass® a HR makeover

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    • Ex-Body Shop global director, Carol Carson gives Autoglass® a HR makeover

16 February 2011

Ex-Body Shop global director, Carol Carson gives Autoglass a HR makeover

Autoglass has appointed Carol Carson, as the new HR director to head up the various human resources divisions across the company, all development programmes for all technician, call centre and executive teams, and the fleets of vehicles that attend to 1.5million customers a year. Further, she will be a catalyst in developing the CSR strategy and push to encourage more females to join the automotive industry.

As part of her national remit, Carson has been tasked with introducing new initiatives to encourage enhanced flexible working practices, refreshing the leadership and development programme, and working closely with the Autoglass National Skills Centre (NSC), further improving the technicians’ skill sets to excel the company’s promise for premium, first-class service.

Although a different sector, Carson is very familiar with the complex supply model that Autoglass runs and was selected on the merit of her previous experience, working in a global capacity with well-known cosmetic brands L’Oreal Group’s, The Body Shop and Boots Retail International.

“Coming from The Body Shop, it was important for me to work for a well-known brand and one that genuinely considers the environment,” explained Autoglass HR director, Carol Carson. “Autoglass checks all those boxes and the chance to really take ownership over a local geography is all the more appealing too. I’m thrilled to join the team and particularly excited about helping overturn the preconception – that even I had from the offset – that the automotive industry has to be a male-dominated workplace.”

Carson is already working with the wider team to bring all divisions closer together, streamline training for all staff and in doing so, create the right climate for teams across the business.

“Carol has a glowing track record of successfully getting national divisions of household cosmetic brands running from the ground up and similar to the Autoglass model, she’s accustomed to juggling the challenges working with different regions bring, so we’re delighted to have her on board,” commented managing director at Autoglass, Matthew Mycock. “We are continuing to put a wealth of investment into the training of our staff so they feel valued and can deliver on the unbeatable service that is synonymous with the Autoglass brand.“

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