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22 March 2011

Autoglass comic relief success

People in pirate fancy dress


The Autoglass call centre, based at the company’s head quarters in Bedford, was the official comic relief call centre for the East Anglia region last Friday.  With 120 staff from across the business, including senior management, technicians and customer service staff, manning the dedicated 60 telephone lines, a phenomenal 3,300 donation calls were taken, with an impressive zero per cent abandon rate.

The call centre saw some other familiar faces from the Autoglass television adverts lend a helping hand too, in the form of Hero technicians, Gavin and Isi, who both downed their usual tools and took to the phones.

The Autoglass call centre, continued to manage customer calls as usual during the event, as well as taking pledges until midnight on Friday 18th March. The call centre dealt with donation calls, which totalled approximately £120,000, with the biggest reported donation being £3,000. 

The Autoglass team built up to Comic Relief throughout the day with a variety of pirate themed celebrations and fund-raising activities.  There was a whole host of items taking place during the day including an appropriately themed treasure hunt, sponsored chest waxing, a pirate penalty shoot-out and a ‘sea splash’ fundraiser whereby senior managers took to the stocks and staff could try their best shot with wet sponges.

In addition, in the run-up to the big event, Autoglass has been encouraging people to post jokes on its Facebook site and in return, the company donated £1 for every joke told to Comic Relief.

Over £4000 was raised by Autoglass and its staff through its fund-raising activities. On the support from call centres, Helen Puddefoot, Comic Relief’s Head of Campaign Management, said: “Autoglass Call Centre is one of a team of UK call centres taking donations and we’d like to say a massive Thank You to all the staff who have given up their precious Friday night. We also want to thank BT which is again providing the infrastructure behind the record-breaking telephony system.”

Matthew Mycock Managing Director of Autoglass commented: “It’s always an honour to play an important role for such a deserved cause as Comic Relief and this year’s Red Nose Day was no exception. Our team are passionate about the charity and their donation of spare time to the cause is second-to-none. It’s also very encouraging that the nation has been so generous again this year. The impressive level of donations really made for a buzzing atmosphere at the call centre, not to mention a fun-fuelled night!”


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