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18 March 2010

Autoglass celebrates two new appointments

<//font>Autoglass has boosted its Customer Contact Centre (CCC) with the addition of two new members to the team. Debbie Wilson and Phillip Atwell recently joined the contact centre’s management team as Customer Contact Centre operations managers. <//font>

Debbie brings with her wealth of experience having spent 12 years with HSBC and more recently, as offshore performance manager at Barclays Bank, India, where she had responsibility for incoming voice and web chat programmes. Her knowledge of multi-channel contact centres is second to none and she will be responsible for developing and delivering sales strategies to achieve excellent customer service.

Also joining as a Customer Contact Centre operations manager, Phillip has spent the last 12 years at Vodafone as contact centre manager where he was responsible for a 130-strong team. Phillips’s new role will see him heading up 11 team managers and their advisers, as they take calls from the public 24 hours a day.

Commenting on the new additions, head of Customer Contact Centre at Autoglass, Bill Kalyan said: "Both Phillip and Debbie’s appointments have come at a much-needed time for us - after experiencing a record number of calls in January due to the cold snap and potholes. We are committed to delivering excellent customer service, no matter how busy we are, so their experience and knowledge in this area is greatly welcomed and will further strengthen our Customer Contact Centre team."



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